Refund and Returns Policy

Returns within 30 days

Customers can request a return within 30 days of receiving the product.

Refund Terms

The product must be unused and undamaged.

Includes labels, packaging, and purchase receipt

The product and any accompanying gifts (if any).

Return Process

To initiate a return, please contact us via email: [email protected]. Please provide your order number and reason for return.

Once the request is approved, we will provide you with an address to return the product.

Customers are responsible for shipping costs when returning the product (unless the product is defective on our part).

Once we have received and inspected the product, we will notify you via email of the approval or rejection of the return request.

Change or cancel an order

Within 24 hours of placing your order. If you have a request, please contact us as soon as possible so we can process it promptly.

Refunds

If your return request is approved, we will process the refund as follows:

Refunds will be issued to your original payment method.

Refunds may take 7-15 business days after the request is approved.

Shipping fees (if any) are non-refundable, unless the product is defective on our part.

Late or Missing Refunds

If you have not received your refund, please check your bank account first. Then, contact your credit card company, it may take some time before your refund is officially posted.

Next, please contact your bank. It usually takes some processing time before the refund is posted.

If you have followed all the steps above and still have not received your refund, please contact us at [email protected].

Damaged Item

We are sorry that your order has been damaged. We will do our best to avoid damage. If this happens, you can refuse to accept the delivery at the delivery point and the item will be returned to the driver.

Please take photos of the damaged items if possible. Please contact us and I will attach the photos.

Contact us

If you have any questions regarding our Refunds and Returns policy, please contact us:

Email: [email protected]

Address: 396 Blairmore Blvd E, Orange Park, FL 32073, US

Working hours: Mon – Fri | 8:AM – 6:PM (EST)